Category: CX – Customer Experience

Brazil has 160.9 million pets and 39 million children. The same brands serve both ends.

The quiet reorganization of Brazil’s care market, read together for the first time. April 16, 2026 8 minute read Analysis We started pulling together a series of reports from the last six months and noticed something nobody is talking about quite like this. Brazil has 160.9 million pets, according to Abempet. It is the third largest pet market […]

Relationship is not a soft skill, it is the most hidden data in your revenue

Relationship Is Not a Soft Skill, It’s Hidden Revenue Data | Cristiano Haubrich March 26, 2026  ·  Essay  ·  12 min read  ·  Strategic Networking The highest-ROI channel in your portfolio has no dashboard. It does not show up in the monthly report. It has no owner. And that is exactly why you keep leaving […]

Response time and lead conversion: what really defines sales

Response Time and Lead Conversion: What Defines Sales in the Digital World The first contact is already the proposal. You hire a personal trainer. You message her on Monday morning. She replies on Wednesday. You already gave up on Tuesday. Not on the trainer. On yourself. That is how the buying impulse works. You are […]

Economy, Consumption and Behavior in Brazil

Headcore Report: NEXT>> 2026 Headcore Digital Reports NEXT>> 2026 Act 1: Context and Scope The Brazilian landscape for 2026 is taking shape around a paradox: macroeconomic resilience, marked by a robust labor market and GDP growth, contrasts with growing pressure on the financial health of households. This report offers a complete overview of the main […]

2025 Wellness & Sport Dossier

Wellness & Sport Dossier 2025 | Editorial 2025 Dossier Wellness & Sport The Science & the Data. The engineering behind behavior in a US$ 9 trillion market. Intelligence Unit “What makes someone stop their thumb on the screen?” I have always had an obsessive curiosity to understand what moves people. Over the past few weeks, […]

The future of commercial audiovisual: the trends that will dominate 2025

From analog to surreal: the new era of visual advertising has already begun Hello, world. Audiovisual is in constant flux, and whoever doesn’t ride the wave gets left behind. In 2025, the game is no longer just about flawless aesthetics or cutting-edge technology – it’s about real connection with the audience, authenticity and new ways […]

Retail in 2025: How Technology, Personalization and Sustainability Are Transforming the Consumer Experience

Retail in 2025: A Technological Revolution Retail in 2025 is one step away from a radical transformation, driven by technological innovation. Artificial intelligence, for example, opens the door to a truly personalized customer experience. Companies can no longer ignore the importance of omnichannel, since consumers expect seamless and efficient interactions, whether online or in physical […]

How Generation Alpha Is Transforming the Beauty Market: Innovative Trends and Impacts

Beauty and Market: The Impact of Trends on Generation Alpha In an increasingly connected world, beauty becomes a powerful expression of identity, especially among Generation Alpha. With technology shaping the way we consume products, this new age group stands out not only for its appetite for trends, but also for its social and environmental awareness. […]